Legal
Returns, Refunds and Cancellations
How returns, refunds and cancellations work for curated pieces, bespoke commissions and Merchant subscriptions.
1. Who is responsible
Items on MISS ABAYA are sold by independent Merchants. Each Merchant sets its own returns policy, which should be shown on its listing or provided before you agree to buy. MISS ABAYA does not currently process product payments or refunds.
2. Ready-to-wear pieces
Where a Merchant accepts returns, items should normally be unworn, unaltered and returned with original tags and packaging within the period the Merchant states. Return shipping, inspection and refund timing are set out by the Merchant.
Faulty, damaged or materially misdescribed items should be reported to the Merchant promptly, with photographs, so they can be resolved in line with applicable consumer law.
3. Bespoke and made-to-measure commissions
Because bespoke pieces are created to your specifications, they generally cannot be returned for change of mind once production has begun. Deposits may be non-refundable to the extent they cover design work or materials already committed, as agreed in writing with the atelier.
Before confirming a commission, ask the atelier to set out its cancellation terms, deposit conditions, timeline and alteration policy.
4. Cancellations
Orders or commissions may be cancelled on the terms agreed with the Merchant. Requests should be made in writing through MISS ABAYA messages so there is a clear record.
5. Merchant subscriptions
Paid Merchant subscriptions are not yet active. When billing is introduced, you will be told before activation how to cancel, when cancellation takes effect and whether any refund applies. Cancelling a plan will not delete your existing products.
6. Disputes
Please try to resolve issues directly with the Merchant first. If that fails, contact us and we may help facilitate communication. This policy does not limit any rights you have under applicable consumer-protection law.
7. Contact
Questions about this document can be sent through our Contact page. Dedicated legal contact details and company registration details will be added once confirmed.